FAQ
Order
Can I make changes to my order after it has been placed?
We apologize for any inconvenience, but we are unable to make modifications to existing orders. However, our customer service team will be happy to assist you with canceling the order if it has not been processed out yet, you can then proceed to place a new order. Please reach out us within 12 hours using the email address of the order buyer and provide us with your order number for a smooth and efficient process.
How do I know if my order was placed successfully?
If you have received an order confirmation email from us, your order was placed successfully! You can also log into your account to view your order history and search for your most recent order.
Why am I not receiving my order confirmation email?
If your registered email address is a Hotmail account, the order confirmation email may fall into your Spams / Junk folder. If you still cannot find your order confirmation email, please contact us and we will investigate further.
Product
What is MagSafe Case?
For added functionality, an embedded magnet enhances compatibility with MagSafe® accessories, ensuring seamless attachment to wireless chargers, wallets, and more.
Whether you want style, protection, or convenience, this case delivers it all!
Are cases protective?
Protect your phone in style with our dual-layer case, designed for extra durability and impact resistance. Made from 100% polycarbonate, this case offers a tough yet flexible shield against drops, scratches, and everyday wear.
Does the color fade easily?
Featuring a full-wrap print on the exterior surface, your case showcases stunning designs that remain vibrant and long-lasting. Choose between a matte or gloss finish to match your personal style.
Delivery & Shipping
How long does it take before my order gets shipped?
We are aiming to have your order dispatched from our facility within 1-3 business days. However, please bear with us in case we are spending extra time in checking / perfecting your items, particularly during the peak season around the end of the year.
Do you ship internationally?
Yes, we offer worldwide shipping!
How can I check my order status?
Sign in to your Account (the one that you made your order with) and click on "Order". In some instances, carrier's tracking information may only be available in 2-4 business days after the order is shipped.
Returns & Exchanges
Can I return my product?
If you notice defects such as print issues or receiving wrong model, please contact us within 7 days of receiving the item.
We provide refunds or replacement.
The item must be unused, and its condition will be verified upon return.
All items must be returned within 14 days of the delivery date, to our US office
Do you provide return label?
Please note that customers are responsible for all the fees involved for returning items.
Return packages remain the responsibility of the customer until it is received by our team.
Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.
Can I receive a refund for my order?
Please be advised that shipping fee and express shipping fee are non-refundable.
Refunds are not available if a discount has been applied. However, if the product is defective, we will offer a refund or exchange.